Order cancellations are only permitted before the order has been processed.

Once an order has been confirmed, packed, or dispatched, cancellation requests will not be accepted and no refunds will be issued.

Customers who wish to request a cancellation must contact ByBougie immediately after placing an order. Approval of cancellation requests is subject to order status and merchant discretion.

ByBougie reserves the right to cancel any order due to stock unavailability, payment issues, or suspected fraudulent activity. In such cases, customers will be notified accordingly.